Refund policy

# REFUND AND RETURNS POLICY

Effective Date: September 15, 2026

Operator: OrthoFeet.org

### 1. The "Digital Entry" Refund Policy

Products listed on OrthoFeet.org are entries into a drawing and are considered "digital services" at the moment of purchase.

*   Non-Refundability of Entries: Due to the nature of sweepstakes and the immediate generation of an entry ticket upon purchase, all entry sales are final. No refunds will be issued for entries once the tickets have been generated and dated.

*   Change of Mind: If a Participant changes their mind after purchasing an entry but before the drawing takes place, they may request a credit toward a future drawing by contacting support@orthofeet.org.

### 2. The Membership Refund Policy (Free Trial)

*   Trial Period: The initial 3-day membership is free. No refund is applicable as no charge has occurred.

*   Post-Trial Charges: If the 3-day trial expires and the Participant is charged the recurring fee of $49.99, refund requests must be submitted in writing to support@orthofeet.org within seven (7) calendar days of the charge.

*   Eligibility for Refund: Refunds for the membership fee will be granted only if the Participant can prove they attempted to cancel before the end of the trial period but were unable to do so due to a technical error on our part.

### 3. Prize "Returns" and Exchanges

*   No Returns of Prizes: Once a Participant is notified they have won a prize and the prize has been shipped, the prize is considered "accepted." Prizes cannot be returned or exchanged for cash, store credit, or other prizes. 

*   Defective Prizes: If a prize arrives damaged or defective, the winner must report the issue to support@orthofeet.org within 48 hours of delivery with photo documentation. OrthoFeet.org will, at its sole discretion, choose to:

    1.  Repair the item.

    2.  Replace the item with an identical or similar item of equal value.

    3.  Provide a cash alternative of equal FMV (Fair Market